Refund policy

Thank you for shopping at MyPets Shop. Below are the terms and conditions for returns and refunds.

1. Returns

We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.

2. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within a few business days.

3. Non-Refundable Items

The following items are not eligible for refunds:
Items on sale or purchased with a discount (if applicable)
Used or damaged items not caused by our error.

4. Exchanges

We only replace items if they are defective or damaged. Please contact us for assistance with exchanges.

5. Return Shipping

Customers are responsible for return shipping costs. Shipping fees are non-refundable.

6. Late or Missing Refunds

If you haven’t received your refund, please check with your bank or payment provider first, as processing times may vary.

7. Order Issues

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can resolve the issue.

8. Contact Us

For any questions regarding returns or refunds:
Email: mypetsshopofficial@gmail.com