Shipping policy

Thank you for visiting and shopping at MyPets Shop. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you via email if there is a significant delay.

2. Shipping Time

Estimated delivery time: 9–14 business days.
Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control.

3. Shipping Costs

We offer free shipping on all orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

5. Customs, Duties & Taxes

MyPets Shop is not responsible for any customs duties or taxes applied to your order. These charges are the responsibility of the customer.

6. Delays

We are not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances.

7. Lost or Stolen Packages

MyPets Shop is not responsible for lost or stolen packages confirmed as delivered. Please contact your local carrier for assistance.

8. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrectly provided addresses.

9. Contact Us

If you have any questions about your order or shipping, please contact us:
Email: mypetsshopofficial@gmail.com